Lalaba Privacy Policy

At Lalaba, we value your trust and are committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (RA 10173). This policy explains how we collect, use, and safeguard your data when you use our website, mobile apps, and services.

By using Lalaba’s services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

  • Personal Identification Information: Full name, contact details (email address, phone number), delivery address, and user account details.
  • Payment Information: Bank account details, credit/debit card numbers, and payment history for processing orders and transactions.
  • Location Data: GPS location when you request a pick-up or delivery, which allows us to assign nearby drivers and optimize deliveries.
  • Usage Data: Information about how you use the Lalaba app, including pages visited, transaction details, and interactions with the app.
  • Device Information: Data related to the device used for accessing our app, including operating system, browser type, and IP address.

2. How We Use Your Information

  • Service Delivery: To process and manage laundry orders, including pick-up and delivery, and to ensure your laundry is delivered to the correct location.
  • Payment Processing: To facilitate payments for laundry services and to track billing and payment history.
  • Customer Support: To respond to your inquiries, assist with issues, and improve our customer service.
  • Service Improvement: To analyze usage data and improve our services, app functionality, and user experience.
  • Marketing Communications: To send promotional offers, discounts, and updates with your consent.
  • Legal Compliance: To comply with applicable laws and regulations, including maintaining accurate records and ensuring safety and fraud prevention.

3. Data Sharing

  • Service Providers: Third-party companies that assist in providing services, such as payment processors, delivery riders, and laundry shops.
  • Legal Compliance: Disclosure to government authorities or legal entities as required by law or in response to legal requests.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption of sensitive payment information, access controls to limit personnel access, and regular audits of our data protection practices. While we strive for security, no electronic transmission or storage is completely secure.

5. Your Rights

You have the right to access, correct, or delete your personal data held by Lalaba. You may also opt out of marketing communications at any time by following unsubscribe instructions or contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, such as session cookies to maintain your session, analytics cookies to improve service quality, and advertising cookies to provide relevant promotions. You can control cookie settings via your browser, but disabling them may affect app functionality.

7. Third-Party Links

Our app or website may contain links to third-party services, including partner laundry shops or payment processors. These third parties have their own privacy policies; we encourage you to review them before providing personal information.

8. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Upon request, we will delete your data except for that required by law.

9. Children's Privacy

Our services are not intended for individuals under 13, and we do not knowingly collect information from children. If a child provides personal information, we will delete it promptly.

10. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted here with an updated effective date. Please review periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@lalaba.ph
Address: 569 Nueve de Febrero St., Brgy. Pleasant Hills, Mandaluyong City